Boarding FAQs – Active Dog Camp

DO I NEED TO BECOME A MEMBER IN ORDER TO BOARD MY DOG?

Yes, You do need to be a member to utilize our facility. The monthly fee is $49 that is charged the first of every month.

WHAT IS YOUR BOARDING CANCELLATION POLICY?

BOARDING CANCELLATION: No refunds will be given, a credit will be placed on customer's account to be used for future services with us.

REFUND POLICY: We offer no refunds on any packages, or boarding stays. Per our cancellation policy, credits are issued. All credits will remain on the account to be used at a future date.

WHEN CAN I DROP OFF AND PICK UP MY DOG?

Boarding Drop off/Pick up:
Monday - Friday 7:30 - 9:00am and 4:00pm - 5:00pm
Saturday by appointment only: 8:00am or 9:00am and 2:00pm or 3:00pm
Sunday - CLOSED

WHY DOES MY DOG HAVE TO COME AT LEAST ONCE A MONTH TO BE ELIGIBLE TO BOARD?

This is done for the comfort and health of your pet. Dogs who attend camp regularly and remain familiar with the facility and staff are much less likely to develop stress-related health problems during their stay with us. Our goal is ultimate comfort and minimum stress for the dogs in our care.

DO YOU CHARGE EXTRA FOR HOLIDAYS?

There is a Holiday Fee of $15

CAN I BRING TOYS, BLANKETS, BEDS FROM HOME?

Yes, we encourage you to bring their own bedding and favorite toys. However, we provide blankets and toys for the dogs during their stay as well. Also, certain toys can be dangerous for some dogs and safety and comfort is our utmost priority. If you wish, we will accept an old T-shirt that has familiar scents of home.

WHAT ARE THE REQUIREMENTS MY DOG MUST MEET TO BOARD?

Here at Snuggles and Hugs ALL campers are members and to be considered for Active Camp/Luxury Cage-Free Boarding dogs are required:

Complete a temperament evaluation (personality review)
Attend a minimum of one day at Active Dog Camp per month to be eligible to board with us.
Bordetella - given at least 7-10 days prior to check-in
Existing skin conditions - must have a veterinarian's statement of diagnosis
Free of fleas and parasites
Be spayed/neutered if 12 month
Puppies are accepted if they meet above requirements
Show no aggression and be socially appropriate with other dogs

♥ Space is limited and in order to secure your spot ALL active dog campers are members and are required to come to camp at the very least, twice a month to keep your membership. To be eligible to board with us pets must come a minimum of once a month.

♥ We encourage to schedule at least a couple of weeks in advance of your preferred boarding date.

CAN MY DOG GET A BATH?

Absolutely! In order to ensure that each guest comes home fresh and clean, a dog bath is required, without exception, for any dog boarding with us for 3 days or more.